Information

• Journey from CRM to XRM
• All about XRM
• All about Microsoft Dynamics CRM , Case Study , Analytics data, Demo  etc
• Microsoft Dynamics CRM - Why Microsoft ?
• CRM Live Top_Ten_Reasons
• Microsoft Dynamics CRM @ MSDN
• What’s New in Microsoft Dynamics CRM 4.0 - Top 60 new features
• Microsoft Dynamics CRM 4.0 User's Guide
• SOD
• Microsoft Dynamics CRM, Customer Honored With Industry Awards

Architecture

• Microsoft Dynamics CRM Architecture Overview : Diagram illustrates the Microsoft Dynamics CRM architecture
• Microsoft Dynamics CRM 4.0 Logical Database Diagrams

Enterprise CRM

• Security and Authentication in Microsoft Dynamics CRM: The Microsoft Dynamics CRM Security Model
• White Paper: Implementing an ADFS Solution for Microsoft Dynamics CRM by Using IAG
• Optimizing and Maintaining Microsoft Dynamics CRM 4.0 (v2)

Documentation

• SDK
  •  Microsoft Dynamics CRM SDK @ TechNet
• SQL Server
• Improving Microsoft Dynamics CRM Performance and Securing Data with Microsoft SQL Server 2008
• Improving CRM Performance by using SQL Server 2008 Features
• Improving Microsoft Dynamics CRM Performance and Securing Data with Microsoft SQL Server 2008
• Optimizing and Maintaining Microsoft Dynamics CRM 4.0
• Microsoft Dynamics CRM 4.0: Planning and Deployment Guidance for Service Provider
• Microsoft Dynamics CRM 4.0 Implementation Guide
• Install Microsoft Dynamics CRM 4.0 Server on multiple computers Published: June 12, 2008
• Optimizing and Maintaining Microsoft Dynamics CRM 4.0
• Microsoft Dynamics CRM 4.0 Logical Database Diagrams
• Microsoft Dynamics CRM 4.0 User's Guide  

Sizing & Performance & Deployment

• 500 Users: Microsoft Dynamics CRM 4.0 Suggested Hardware for Deployments of up to 500 Concurrent Users
• 24,000 Users: Microsoft Dynamics CRM 4.0 Performance and Scalability White Papers
• 50,000 Users: Microsoft Dynamics CRM Performance and Scalability with Intel Processor and Solid-State Drive Technologies , June 2009
• White Paper: SAMPLE - Performance and Scalability Assessment of Customer Implementation
• CRM and load balancing :  CRM 4.0
• Blog: Customizing Microsoft Dynamics CRM 4.0 for High-Latency and Low-Bandwidth Environments
• Microsoft Dynamics CRM 4.0 Performance and Scalability White Papers
• Microsoft and Intel Demonstrate New Levels of Power, Price and Performance With CRM Scalability Benchmark
• Microsoft Dynamics CRM 4.0 Internet Facing Deployment Scenarios (IFD)and kb/948779

Presentation

• Business Decision Maker Presentation Decks:*
• Business Decision Maker (BDM) Decks for Microsoft Dynamics CRM *
• Solution Presentations for Microsoft Dynamics *
• Microsoft Dynamics CRM 4.0 Global Readiness Tour: General Overview Presentation

 Links

• http://www.crmwatcher.com/
• Business Decision Maker (BDM) Decks for Microsoft Dynamics CRM
• http://crm.dynamics.com/microsoft_crm_solutions/index.html
• List Web Part for Microsoft Dynamics CRM 4.0
• Offline and Online Synchronization in Microsoft Dynamics CRM
• Hyper-V Planning and Deployment Guide
• SQL 2008 and Hyper-V
• Microsoft Dynamics CRM 4.0 Visio 2007 Stencils and Templates
   

CRM Integration

• FAX
  • MS CRM 4.0 and Fax integration
  • Open Text Solution
  • Zfirm
  • Can I send a fax using Microsoft Dynamics CRM ?
     

• Cisco Unified Communications and Microsoft Dynamics CRM 4.0:The Customer-Centric Opportunity ( PDF )  

Demo / Download

• Demo Showcase Scenario Index and Virtual Machines
• Microsoft Dynamics CRM Online Screenshot Demonstration
• Demos: CRM customer service Silverlight demo; Industry Updates on Codeplex; Collaborative contact center demo , (online demo )
• Microsoft Dynamics CRM 4.0: Virtual PC Image, Tools and Sample Data*
• Microsoft Download Center Results for: "Microsoft Dynamics CRM 4.0 "
• Update Rollup 4 for Microsoft Dynamics CRM 4.0 (KB 968176)
• CRM software demonstration screencasts , SearchCRM.com
• Microsoft Dynamics CRM Online Video Gallery
• Demonstrating Mobile Solutions for Microsoft Dynamics CRM
• Technology Integration Drives Campaign Execution  Demo Script Marketing & Sales Module

Case Study

• Borusan Otomotiv ,Turkish Vehicle Firm Implements Integrated Customer Relationship Management System
• Microsoft Dynamics CRM, case study
• ROI Case Study: Microsoft Dynamics CRM, ISS Worldwide, August 2009

Analyst Data

• A collection of reports published by leading independent analyst firms on, or including, Microsoft.
• Magic Quadrant for CRM Customer Service , Contact Centers, 2008
• Awakening a Sleeping Giant: Inside Microsoft Business Solutions’ ERP Strategy ERP August 2008
• The Forrester Wave™: Enterprise CRM Suites for Business Process & Applications Professionals, Q3 2008 by William Band

Language Pack

• Microsoft Dynamics CRM 4.0 Language Pack

Troubleshooting Resources

• CRM 4.0 Implementation Guide:
• CRM 4.0 SDK
• Enabling Tracing
• Outlook Client Diagnostics: Start  -> All Programs -> Microsoft Dynamics CRM 4.0 -> Diagnostics
• Microsoft Dynamics CRM newsgroups
• Microsoft Dynamics CRM Knowledge Base

Customer Reference

• http://ms.customerreference.net/
• Dynamics CRM with SAP, BMW

CRM Exam preparation

• PreGuide  *
• APP Prep  *
• CC Prep  *
• Ext Prep  *
• ID Prep *

Certification - Microsoft Certified Business Management Solutions Professional

• Developer for Microsoft Dynamics CRM *
• Installation and Deployment for Microsoft Dynamics CRM *
• Applications for Microsoft Dynamics CRM *

CRM and Windows Mobile

• Demos Mobile solution for Microsoft Dynamics CRM

Dynamics CRM tools

• http://mscrmtools.blogspot.com/search/label/tool
• http://code.msdn.microsoft.com/crmversion
•  http://code.msdn.microsoft.com/auditing4crm
• Microsoft Dynamics CRM 4.0 Performance Toolkit
  • Screenshot and quick started guide
• Microsoft Dynamics CRM 4.0 Software Development Kit (SDK) and Importing tools from ERP to CRM
• Agent Communications Panel for Microsoft Dynamics CRM 4.0
• Microsoft Dynamics CRM 4.0 Bulk Update and Export tool
• Tool to Update MSCRM 4.0 data inline and Export to CSV for Re-import
• Microsoft Dynamics CRM 4.0 Audit Plugin
• CRM Plugin Registration Tool
• ScaleGroup Job Editor Rev. 1
  • This utility is used to change the DeletionService and Re-Indexing service jobs in CRM 4.0.
• The Free Self-Assessment Tool is based on the Mural Key Success Factors
• CRM 4 Incremental Numbering , a CRM 4 plugin that allow you to incrementally number any entity in CRM.
•  A free Self Assessment for CRM Business

Customization

• Unsupported Customizations

Extensibility

• ASP.NET Applications on the Microsoft Dynamics CRM Offline Client
• Cassini for Framework 3.5
• The Microsoft Dynamics CRM Developer Toolkit
• Developing Plug-ins for CRM 4.0

Mobility

• Mobile Express for Microsoft Dynamics CRM

Accelerator and Vertical Templates

• Accelerators for Microsoft Dynamics CRM
• Vertical Templates for Microsoft Dynamics CRM : Microsoft Dynamics CRM in Healthcare

Citrix Related

• Microsoft Dynamics CRM 4.0 is Now Citrix Ready!
• Citrix: Microsoft Dynamics CRM 4.0 ( blog )
• Citrix Ready Products

Virtualization

• Statement about Hyper-V : http://support.microsoft.com/kb/957054
• The Support policy for Microsoft software running in non-Microsoft hardware virtualization software : http://support.microsoft.com/kb/897615/

Community

• Guy Riddle's Space (Microsoft CRM MVP)
• Microsoft CRM Product Team Blog
• Microsoft Dynamics Community
• Microsoft Dynamics CRM Online Resource Center
• Join the Community; CRM Team Blog, CRM Community Portal, CRM LinkedIn, CRM Facebook , CRM Forums
• CRM Developer Center on MSDN!

Blog

• Microsoft Dynamics CRM Team Blog
• Microsoft Dynamics CRM UK Blog

CRM 4.0 Flow Chart

• CRM 4.0 Campaign Flow Chart
• CRM 4.0 Quick Campaign Flowchart
• CRM 4.0 Simplified Sales Process Scenario

KB:

• Forefront TMG (ISA Server) Product Team Blog

Video

• Video : Social Networking Accelerator for Microsoft Dynamics CRM 4.0
• Videos & Demo : Sales Automation | Marketing

Books

• Microsoft Dynamics CRM 4 Integration Unleashed
• Sams Teach Yourself Microsoft Dynamics CRM 4 in 24 Hours
• Microsoft Dynamics CRM 4.0 Unleashed
• Working with Microsoft Dynamics(TM) CRM 4.0
• Programming Microsoft Dynamics CRM 4.0
• CRM as a Rapid Development Platform

Sample Code

• CRM Reports on Role Privileges  

Dynamics CRM Online : Handy Links

• General overview of the capabilities across all deployment models (Online, On-Premise and Partner Hosted)
• CRM SDK for CRM Online on authentication since extending CRM Online by working with Windows Live ID
• Various tips on extending Dynamics CRM Online
• CRM Online information

Handy Links

• How to move the Microsoft Dynamics CRM 4.0 deployment
• Unsupported Customizations
• CRM Authentication
• Available downloads for Microsoft Dynamics CRM
• Microsoft Dynamics CRM 4.0 Sales and Marketing Resources
• Creating SharePoint Sites With CRM Workflow
• CRM 4.0 License Key Upgrade Matrix
• Install Microsoft Dynamics CRM 4.0 Server on multiple computers
• Microsoft Dynamics CRM : Best Practices
• Customizing Microsoft Dynamics CRM 4.0 for High-Latency and Low-Bandwidth Environments
• Deployment Documents